Customer Trust & Transparency

Refund & Cancellation Policy

We want you to be completely confident using BizTracking. We believe in fair, transparent billing with zero hidden fees and simple 1-click cancellations.

Last updated: October 9, 2026•7-Day Money-Back Guarantee Included

7-Day Satisfaction Guarantee

If you upgrade to any paid tier and find that BizTracking is not the right fit for your store within the first 7 days, email us for a 100% full refund with no questions asked.

1-Click Self-Serve Cancellation

Cancel anytime directly in your dashboard with zero friction. No phone calls, no aggressive retention forms, and no sales rep hoops to jump through.

1How to Cancel Your Subscription

You have complete control over your subscription at all times. To cancel your plan:

  1. Log in to your BizTracking dashboard.
  2. Navigate to Billing & Subscriptions in the main navigation.
  3. Under your active plan details, click “Cancel Subscription”.
  4. Confirm your cancellation. Your cancellation takes effect immediately.
What happens after cancellation: You will retain full access to all paid features, connected stores, and AI quotas until the end of your current paid billing period. After that period ends, your account transitions to the Free Tier and you will never be billed again.

27-Day Money-Back Guarantee (New Paid Subscriptions)

For all first-time upgrades to our paid plans (Starter, Growth, Pro, or Enterprise):

  • You are entitled to request a 100% full refund within 7 calendar days from your initial upgrade date.
  • To claim your refund, simply send an email to billing@biztracking.in with your registered account email and store name.
  • Our billing team will process the refund to your original payment method (via Stripe/Razorpay) within 24 hours. Depending on your bank or credit card issuer, the funds typically appear on your statement in 3 to 5 business days.

3Recurring Renewals & Billing Cycles

After the initial 7-day period has passed:

  • Monthly Subscriptions: Monthly renewal charges are non-refundable once billed, as platform server resources, AI tokens, and mailbox bandwidth are allocated upfront for your billing month. However, cancelling ensures you will never be charged for the next month.
  • Annual Subscriptions: We send an automated renewal reminder email 7 days before your annual renewal date. If you forgot to cancel before an annual renewal charge processed, contact us within 48 hours of the charge date for an immediate full renewal refund.
  • Prorated Plan Upgrades: When upgrading to a higher plan mid-cycle, you are only charged the prorated difference for the remaining days of your current billing period.

4Billing Errors & Outage Credits

We take billing accuracy very seriously:

  • If you ever notice a duplicate charge or billing calculation discrepancy, notify us immediately. We will investigate and issue an immediate 100% refund for any erroneous charge.
  • In the unlikely event of significant platform downtime or critical service failure directly preventing your store operations, our support team has full discretion to issue billing credits or service extensions to your workspace.

5Contact Billing Support

Have a question about an invoice, want to change your billing details, or need to request a refund? Our support team is here to assist you:

BizTracking Billing Department

Response time: Usually under 4 hours

billing@biztracking.in • contact@biztracking.in

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